Privacy Policy
Your privacy matters to us. Learn how tirquenvora protects, collects, and manages your personal information in our comprehensive privacy policy.
This privacy policy is effective as of the date listed above and may be updated periodically.
Introduction and Scope
tirquenvora ("we," "us," or "our") is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This privacy policy applies to all users of our UI/UX design platform, learning programs, and associated services available through tirquenvora.sbs and related digital properties.
By using our services, you acknowledge that you have read and understood this privacy policy. We operate from our Brisbane office at 310 Edward St, Brisbane City QLD 4000, Australia, and comply with applicable Australian privacy laws, including the Privacy Act 1988 and Australian Privacy Principles (APPs).
Information We Collect
Personal Information Categories
We collect various types of information to provide and improve our services. The specific data we gather depends on how you interact with our platform and the services you choose to use.
Account and Registration Data
- Full name and preferred display name
- Email address and phone number
- Educational background and experience level
- Professional goals and design interests
- Account preferences and notification settings
- Payment information and billing details
Learning and Usage Data
As you engage with our platform, we automatically collect information about your learning progress, course completions, project submissions, and interaction patterns. This includes time spent on various modules, assessment scores, and participation in community discussions or peer reviews.
We also gather technical information such as your IP address, browser type, device information, operating system, and referring URLs. This technical data helps us optimize platform performance and ensure compatibility across different devices and browsers.
How We Use Your Information
| Purpose Category | Data Used | Legal Basis |
|---|---|---|
| Service Delivery | Account data, learning progress, preferences | Contract performance |
| Platform Improvement | Usage analytics, feedback, technical data | Legitimate interests |
| Communication | Contact information, preferences | Consent and contract |
| Security and Compliance | All collected data as needed | Legal obligations |
Your personal information enables us to create personalized learning experiences, track your progress through our programs, and provide relevant support and guidance. We use aggregated and anonymized data to understand how our platform is used and identify areas for improvement.
Educational Content and Assessments
We analyze your project submissions, quiz responses, and learning patterns to provide personalized feedback and recommendations. This analysis helps us understand your strengths and areas for improvement, enabling more effective educational support.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in specific circumstances outlined below, always with appropriate safeguards and only to the extent necessary.
Service Providers and Partners
We work with trusted third-party service providers who assist in delivering our services, including cloud hosting, payment processing, email communications, and analytics. These providers are contractually obligated to protect your information and use it only for the specified purposes.
- Cloud infrastructure and hosting services
- Payment processors and billing systems
- Email delivery and communication platforms
- Analytics and performance monitoring tools
- Customer support and helpdesk systems
- Security and fraud prevention services
Legal Requirements and Protection
We may disclose your information when required by law, court order, or government regulation. Additionally, we may share information to protect our rights, property, or safety, or that of our users or the public, including fraud prevention and security investigations.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security framework includes both technical and organizational safeguards designed to maintain data integrity and confidentiality.
Technical Security Measures
Our platform employs industry-standard encryption for data transmission and storage, secure authentication systems, regular security audits, and monitoring for suspicious activities. We maintain separate environments for development and production, with restricted access controls and regular security updates.
- SSL/TLS encryption for all data transmission
- Encrypted data storage with access controls
- Multi-factor authentication for sensitive accounts
- Regular security assessments and penetration testing
- Automated backup systems with secure recovery procedures
- Employee training on data protection and security practices
- Incident response procedures for potential security breaches
Your Privacy Rights and Choices
You have significant control over your personal information and how we use it. We provide various tools and procedures to help you exercise these rights, and we're committed to responding to your requests promptly and transparently.
Access and Correction Rights
You can access and update most of your personal information through your account dashboard. For information not accessible through your account, you can request a copy of your personal data or ask us to correct any inaccuracies. We'll provide this information in a clear, readable format within 30 days of your request.
Data Portability and Deletion
You have the right to receive your personal data in a structured, commonly used format, and to request that we transfer this data to another service provider where technically feasible. You can also request deletion of your personal information, subject to certain legal and operational requirements.
Account Deletion Process
To delete your account and associated data, contact us at info@tirquenvora.sbs with your request. We'll confirm your identity and process the deletion within 30 days. Some information may be retained for legal compliance, security purposes, or to complete ongoing transactions.
Data Retention and Storage
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and its purpose.
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Account Information | Duration of account + 3 years | Service delivery and legal compliance |
| Learning Progress | Duration of account + 5 years | Educational records and certification |
| Payment Data | 7 years after transaction | Financial regulations and tax requirements |
| Usage Analytics | 2 years from collection | Platform improvement and optimization |
International Data Transfers
While we primarily process data within Australia, some of our service providers may store or process your information in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data according to Australian privacy standards.
These safeguards include contractual clauses that require overseas recipients to handle your information with the same level of protection required under Australian law. We regularly review and update our international transfer procedures to maintain the highest standards of data protection.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze how our services are used. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.
- Essential cookies: Required for basic platform functionality and security
- Performance cookies: Help us understand how you use our platform
- Functionality cookies: Remember your preferences and settings
- Analytics cookies: Provide insights for platform improvement
Children's Privacy
Our services are designed for users aged 16 and above. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected information from a child under 16 without verification of parental consent, we will delete that information promptly.
Parents or guardians who believe their child has provided personal information to us should contact us immediately at info@tirquenvora.sbs. We will investigate and take appropriate action to remove such information from our systems.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you through your registered email address or through prominent notices on our platform.
Notification of Changes
We encourage you to review this privacy policy regularly. Continued use of our services after changes have been posted constitutes acceptance of the updated policy. For material changes that significantly affect your rights, we may require explicit consent before the changes take effect.
Third-Party Links and Services
Our platform may contain links to third-party websites or integrate with external services that have their own privacy policies. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
When you use integrated third-party services (such as social media login options), information may be shared between tirquenvora and these services according to your privacy settings and their respective policies.
Contact Us About Privacy
We aim to respond to all privacy inquiries within 5 business days and will work with you to resolve any concerns about how your personal information is handled.